We value your input! Please share your feedback or complaint with us — whether you're a participant, family member, or carer. If you have any concerns , we encourage you to speak with your support worker first. Alternatively, you can submit feedback or a complaint through our online form [here], by emailing Care for Choice at admin@careforchoice.au or calling 0478030989.
If you or any other person wishes to give Care for Choice feedback or make a complaint, they can do so by:
· speaking directly with a Care for Choice staff member or giving a Care for Choice staff member a completed Complaints Form on paper;
· completing the Feedback and Complaints form online;
· emailing: admin@careforchoice.au; or
· calling Care for Choice on: 0478 030 989;
If you do not want to make a complaint directly to Care for Choice, or you are not happy with how Care for Choice has responded to your feedback or complaint, you can make a complaint to the NDIS Quality and Safeguards Commission.
Complaints to The NDIS Quality and Safeguards Commission can be made:
· online at www.ndiscommission.gov.au; and
· by phone on 1800 035 544.
· Translating and Interpreting Service: 131 450
Complaints to the NDIA can be lodged:
· by email to feedback@ndis.gov.au; and
· by phone on 1800 800 110.
If the complaint is in written form, Care for Choice will notify you that the complaint has been received and complaints will be formally acknowledged within 2 working days. All complaints will be investigated and responded to as quickly as possible. If a complaint cannot be resolved within 2 weeks of acknowledgement, you will be provided with an update, including when a full response can be expected.
All feedback and complaints will be used by Care for Choice to improve service delivery.